Return Policy

At Rornasteelix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process to make your experience as simple and convenient as possible.

To begin a return, please send your item to: 28015 N 195th Ave, Wittmann, AZ 85361, USA.

How to Return an Item

If you receive a damaged, defective, or incorrect item, please contact us within 14 days after delivery to request a return or exchange. In these cases, we will provide a prepaid return shipping label for your convenience.

For standard returns or exchanges, requests must be submitted within 30 days of receiving your order. Returned products must remain unused and in their original condition, including original packaging, tags, and accessories. Return requests can be made through our website or by contacting our support team via email.

Please note that customized products, personalized items, and clearance or final sale products are not eligible for return or exchange. Customers are responsible for return shipping costs for non-defective items.

Refund Policy

After we receive and inspect your returned item, we will notify you regarding the approval status of your refund. Approved refunds will be processed back to your original payment method within 7–10 business days, and a confirmation email will be sent once the refund is completed.

If a product becomes defective after the 30-day return period, please contact us so we can assist with a replacement or alternative solution whenever possible.

We are committed to providing reliable customer support and handling all return or refund concerns fairly and professionally.

Late or Missing Refunds

If you have not received your refund yet, we recommend first checking your bank account and contacting your credit card provider or financial institution, as processing times may vary. If you still require assistance, please contact us at social.rornasteelix@gmail.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale, clearance, or promotional items are non-refundable.

Exchanges

We replace items only if they are defective, damaged, or incorrect. To request an exchange, please email us at social.rornasteelix@gmail.com and send the product to 28015 N 195th Ave, Wittmann, AZ 85361, USA.

Gift Returns

If your order was marked as a gift during checkout, you may receive store credit equal to the returned item’s value. If the item was not identified as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your item, please mail it to 28015 N 195th Ave, Wittmann, AZ 85361, USA. Return shipping fees are the customer’s responsibility and are non-refundable unless the item is defective or incorrect. For packages valued over $75, we recommend using a trackable shipping service and securely packaging your item along with the original invoice or order confirmation.